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Shemazingly designed by Sheena Mays ©2018

FAQ

Hand Lettering

Workshops

Custom Work

Wholesale

Returns/ Exchanges

Shipping

I want to learn hand lettering; can you share your tips?

1.

Sheena loves to share technique, tips, and tricks. Be sure to check out her upcoming Workshops, YouTube channel, Instagram feed and Freebie page!

What tools do you recommend for hand lettering?

2.

Sheena shares this and lots of other helpful information in her workshops, on her YouTube Channel and through her IG Feed and Blog.

Be sure to sign up for the newsletter to stay up-to-date.

I purchased tickets for a workshop and can no longer attend. Can I request a refund?

3.

Unfortunately, workshop registration is non-refundable and not transferable to another date - just like other ticketed events, concerts, for instance. If you give us 5 business days notice or more, we are happy to transfer your seat (same date and workshop) to another individual (Cousin Nancy, Neighbor Sue, Friend Kelly) at your request! Please send requests via email to sheena@shemazingdesigns.com

I have an amazing space and would love to host a workshop. What next?

4.

Sheena would be DELIGHTED to discuss partnering with your business for a workshop! To inquire about hosting a workshop, just send an email to sheena@shemazingdesigns.com

Are you currently accepting commissions?

5.

Commissions ARE currently open. For more information, contact Sheena at sheena@shemazingdesigns.com.

Do you do freelance design work for businesses and brands? Do you license your designs?

6.

Absolutely! Let's chat. I would love to partner with your company! Email me HERE.

Do you offer wholesale contracts?

7.

Absolutely! You can find my terms and conditions HERE

Wholesale Pricing can be found HERE

What is your return/exchange policy?

8.

All sales are final except for the following reasons: damage from shipping or incorrect item shipped. Please submit your claim for missing or damaged items within 72 hours of receipt an we will exchange/replace the item.

Digital items are not eligible for return because they delivered instantly at the time of purchase.

SHIPPING & HANDLING

9.

Most items ship within 5 business days. You will receive an email confirmation once the item ships.

US orders are typically shipped USPS First-Class Mail or Priority Mail depending on weight and restrictions. Both methods of shipment typically take 2-4 business days to arrive after shipment.

International orders

  • Customers will be responsible for any taxes, fees and duties associated with purchasing and shipping items to their home Countries.

  • Most international orders are shipped via First Class Mail International to make shipping affordable. Items can take up to 30 days to arrive.

Re-Shipping Fees

You will be asked to cover the cost of re-shipping for the following reasons:

  • You provide an incorrect shipping address at checkout

  • The USPS claims your package was delivered, but you didn't receive it

  • You were unable to collect your package at Customs for any reason